Faunatech/Austbat is committed to the privacy of all individuals and organisations with whom it deals.

Personal information held by Faunatech/Austbat may include name, address, telephone and mobile phone numbers, facsimile numbers, email addresses, bank account or credit card details, and records of communications held between you and Faunatech/Austbat, relating to goods and services provided and details of your trading history with Faunatech/Austbat.

Faunatech/Austbat respects your privacy, so we do not trade, rent or sell your personal details to any third parties. The primary reason for which we use your personal information is to sell and distribute to you in a timely manner.

Your personal information may be used to:

• Provide the products and customer service you require;
• Administer and manage those services including, invoicing, delivery and debt collection;
• Inform you of ways the services provided to you can be improved;
• Investigating complaints in relation to our products and services;
• Gain an understanding of your needs in order for us to provide you with better products and services;
• Maintain and develop our business systems and infrastructure including testing and upgrading of these systems.

Your personal information may also be used to inform you of new information about our products that might be of interest to you. If you do not wish to contacted regarding new information please contact our Privacy Manager (see information below).

For the above purposes we will only disclose your personal information to:

• Contractors and service providers to whom we outsource including:
  Transport services
  Mailing systems
• Our professional advisers, including our accountants, auditors and legal advisers.
• Government and regulatory authorities and other organizations as required or authorised by law.

Faunatech/Austbat takes all reasonable precautions to ensure that the personal information collected, used and disclosed is accurate, complete and up-to-date. However, the accuracy of the information depends largely on the information provided by you to us. Accordingly we request that you:

• Let us know of any errors in your personal information; and
• Keep us up-to date with any changes in your personal information.

On most cases we will amend inaccurate, incomplete or out-of-date information. In some cases it is necessary for us to keep a record of what we know or understand to be correct at a particular time. (However, in those circumstances, if you request, we will take reasonable steps to associate with the relevant record of your person information a statement to the effect that you claim the information is inaccurate, incomplete or out-of-date.)

Generally, you have a right to access your personal information. Faunatech/Austbat will handle all requests for access to personal information in accordance with the National Privacy Principles. If you would like to access your personal information please advise us in writing. We will acknowledge all requests within 14 days of receipt and respond within 30 days.

If you have any queries or complaints in relation to privacy, please contact us by mail or phone.

Barbara Young
Faunatech/Austbat
PO Box 1655
Bairnsdale VIC 3875
Australia

Phone: +61 3 5157 9001
Fax: +61 3 3 5157 9002

Users of our "Snippets" pages shall not:

• send emails or post messages that are unlawful, excessively large, obscene, vilifying or contain libellous content.
• send unsolicited advertisements ("Spam"), chain letters or similar emails.
• modify the sender, time, server or other header information of emails.