Phone enquiries please call Australia: (02) 8005 5343 / International +61 2 8005 5343

Hardware

Wildlife Acoustics, Inc. ("WAI") warrants to the original end user ("Customer") that new WAI branded products will be free from defects in workmanship and materials, under normal use. Please refer to the following table for the applicable warranty period from the original date of purchase.

Swipe to view table
ProductComponentsWarranty Period
Echo Meter Touch 2 (Standard and PRO models) Module 18 months
Wildlife Acoustics SM4, SM4BAT, SM3 and SM3BAT RecordersAll components (excluding microphones, batteries and accessories)3 Years
Wildlife Acoustics Song Meter Mini and Mini BatAll components (excluding replaceable microphones, batteries and accessories)2 Years
Wildlife Acoustics SM4 and SM3 Recorders, Song Meter Mini and Mini Bat RecordersInternal microphones (excluding windscreens)18 Months
Wildlife Acoustics SMART Controller and SMART Mic-1All components2 Years
Wildlife Acoustics SMM-U2, SMM-U1, SMM-A1, SMM-A2 and SMX-U1 MicrophonesAll components (excluding windscreens)18 Months
Wildlife Acoustics 18650 Lithium-ion batteries18650 Lithium-Ion batteriesNo warranty. We cannot accept returns of Lithium-ion batteries due to regulatory restrictions on the shipment of hazardous materials. If your battery is damaged or defective on arrival, please contact Wildlife Acoustics within 14 days of receiving your order.
Other Wildlife Acoustics ProductsAll components1 Year
Reconyx Hyperfire HP2X, HP2W, HP2XC, HF2X, and HF2XC, and Ultrafire XP9 CamerasAll components (excluding replaceable batteries. SD cards, and accessories)5 Years
Reconyx Ultrafire XR6 CameraAll components (excluding replaceable batteries. SD cards, and accessories)2 Years
Other Reconyx ProductsAll components1 Year

Software

WAI warrants to Customer that any WAI branded software will perform in substantial conformance to their program specifications for a period of ninety (90) days from the date of original purchase. WAI warrants the media containing software against failure during the warranty period. WAI makes no warranty or representation that the operation of the software products will be uninterrupted or error free, or that all defects in the software products will be corrected.

Exclusions

This warranty excludes (1) physical damage to the surface of the product, including cracks or scratches on the outside casing; (2) damage caused by misuse, neglect, improper installation or testing, unauthorized attempts to open, repair, or modify the product, or any other cause beyond the range of the intended use; (3) damage caused by accident, fire, power changes, other hazards, or acts of God; or (4) use of the product with any non-WAI device or service if such device or service causes the problem.

Any third party products, including software, included with WAI products are not covered by this WAI warranty and WAI makes no representations or warranties on behalf of such third parties. Any warranty on such products is from the supplier or licensor of the product.

Exclusive Remedies

Should a covered defect occur during the warranty period and you notify WAI, your sole and exclusive remedy shall be, at WAI's sole option and expense, to repair or replace the product or software. If WAI cannot reasonably repair nor replace then WAI may, in its sole discretion, refund the purchase price paid for the product. Replacement products or parts may be new or reconditioned or comparable versions of the defective item. WAI warrants any replaced or repaired product, part, or software for a period of ninety (90) days from shipment, or through the end of the original warranty, whichever is longer.

Obtaining Warranty Service

Customer should refer to WAI's website at www.wildlifeacoustics.com/contact for information on obtaining warranty service authorization. Methods for obtaining warranty service may vary depending on whether purchases were made from an authorized provider of WAI products, or from WAI directly. All requests for warranty service authorization must be made within the applicable warranty period. Dated proof of original purchase will be required. Products or parts shipped by Customer to WAI must be sent postage-paid and packaged appropriately for safe shipment. WAI is not responsible for Customer products received without a warranty service authorization and may be rejected. Repaired or replacement products will be shipped to Customer at WAI's expense. All products or parts that are replaced become the property of WAI. WAI shall not be responsible for Customer's software, firmware, information, or memory data contained in, stored on, or integrated with any products returned to WAI for repair, whether under warranty or not. The repair and replacement process for products or parts in locations outside of the United States will vary depending on Customer's location.

In the spirit of reconciliation, Faunatech acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, sea and community. We pay our respect to Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.